Whatsapp Flows

Overview

WhatsApp Flows lets you build structured, interactive customer journeys. By defining and customizing messages with rich interactions—such as buttons, checklists, or menus—you can guide customers through a sequence of steps, collect information, and provide relevant options.

Why Use Flows?

Provide a clear, guided experience for users
Automate information collection (e.g., personal preferences, loan terms)
Offer product recommendations or quotes
Seamlessly transition from structured flows to free-form chat

Popular Use Cases

Get Leads for Pre-Approved Loans
- Present a configurable loan amount and repayment terms.
- Let users choose their disbursement and payment options.
- Securely authenticate to confirm identities.
- Adaptable for credit card offers, credit limit calculators, loan offers for shopping, and more.
Get an Insurance Quote
- Collect personal details (e.g., number of members covered, premium amount, coverage level).
- Present customizable insurance plans and allow users to pick payment frequency.
- Easily repurpose for insurance renewals, profile completion, or onboarding.