Whatsapp Flows

Overview

WhatsApp Flows lets you build structured, interactive customer journeys. By defining and customizing messages with rich interactions—such as buttons, checklists, or menus—you can guide customers through a sequence of steps, collect information, and provide relevant options.

Why Use Flows?

• Provide a clear, guided experience for users

• Automate information collection (e.g., personal preferences, loan terms)

• Offer product recommendations or quotes

• Seamlessly transition from structured flows to free-form chat

Popular Use Cases

1. Get Leads for Pre-Approved Loans

   • Present a configurable loan amount and repayment terms.

   • Let users choose their disbursement and payment options.

   • Securely authenticate to confirm identities.

   • Adaptable for credit card offers, credit limit calculators, loan offers for shopping, and more.

2. Get an Insurance Quote

   • Collect personal details (e.g., number of members covered, premium amount, coverage level).

   • Present customizable insurance plans and allow users to pick payment frequency.

   • Easily repurpose for insurance renewals, profile completion, or onboarding.

You can learn more about WhatsApp flows from here: https://developers.facebook.com/docs/whatsapp/flows/

Creating a flow

Updating a flow

Get flow preview

Publish a flow

Send a flow

List all flows