> For the complete documentation index, see [llms.txt](https://docs.lipachat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lipachat.com/api/whatsapp-flows.md).

# Whatsapp Flows

#### Overview

WhatsApp Flows lets you build structured, interactive customer journeys. By defining and customizing messages with rich interactions—such as buttons, checklists, or menus—you can guide customers through a sequence of steps, collect information, and provide relevant options.

**Why Use Flows?**

* Provide a clear, guided experience for users
* Automate information collection (e.g., personal preferences, loan terms)
* Offer product recommendations or quotes
* Seamlessly transition from structured flows to free-form chat

<figure><img src="/files/u4LohvaW0uRpIqryuSUw" alt=""><figcaption></figcaption></figure>

## Popular Use Cases

1. **Get Leads for Pre-Approved Loans**
   * Present a configurable loan amount and repayment terms.
   * Let users choose their disbursement and payment options.
   * Securely authenticate to confirm identities.
   * Adaptable for credit card offers, credit limit calculators, loan offers for shopping, and more.
2. **Get an Insurance Quote**
   * Collect personal details (e.g., number of members covered, premium amount, coverage level).
   * Present customizable insurance plans and allow users to pick payment frequency.
   * Easily repurpose for insurance renewals, profile completion, or onboarding.

You can learn more about WhatsApp flows from here: <https://developers.facebook.com/docs/whatsapp/flows/>

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td></td><td>Creating a flow</td><td></td><td><a href="/files/10ev3gAgoidqw7WJrsLe">/files/10ev3gAgoidqw7WJrsLe</a></td><td><a href="/pages/t6wbqekkrHO3gtsSE9rn">/pages/t6wbqekkrHO3gtsSE9rn</a></td></tr><tr><td></td><td>Updating a flow</td><td></td><td><a href="/files/YC8BTkZpyGOjKVsbCJoe">/files/YC8BTkZpyGOjKVsbCJoe</a></td><td><a href="/pages/UjcepfAOoo53VOy6U4WS">/pages/UjcepfAOoo53VOy6U4WS</a></td></tr><tr><td></td><td>Get flow preview</td><td></td><td><a href="/files/GGjFjvln2wzkVEdsXTu7">/files/GGjFjvln2wzkVEdsXTu7</a></td><td><a href="/pages/jjoR2zQJUUvAlQVkpIHM">/pages/jjoR2zQJUUvAlQVkpIHM</a></td></tr><tr><td></td><td>Publish a flow</td><td></td><td><a href="/files/x25a8yKDeTkWyMMySwnK">/files/x25a8yKDeTkWyMMySwnK</a></td><td><a href="/pages/vWVYo9KOr645CAoJi6Bx">/pages/vWVYo9KOr645CAoJi6Bx</a></td></tr><tr><td></td><td>Send a flow</td><td></td><td><a href="/files/xC0C1rwoSiDes8zXWEtP">/files/xC0C1rwoSiDes8zXWEtP</a></td><td><a href="/pages/9IFQ9XNOz0wWLdAAnYuo">/pages/9IFQ9XNOz0wWLdAAnYuo</a></td></tr><tr><td></td><td>List all flows</td><td></td><td><a href="/files/aZOlZ5Foew3QKf3S8mWx">/files/aZOlZ5Foew3QKf3S8mWx</a></td><td><a href="/pages/cK2MKdT95N53q1SeqXfC">/pages/cK2MKdT95N53q1SeqXfC</a></td></tr></tbody></table>